目的：通过对2020年2月4日到2月24日武汉市精神卫生中心“心心语”心理热线来电咨询的数据及资料进行分析,总结新型冠状病毒肺炎疫情期间群众的心理变化特点。
方法：通过咨询信息登记表收集数据,采用量化方法进行分析。
结果：共纳入2 653 份资料进行分析。来电者中焦虑症状占33.5%,抑郁症状占10.9%;担心被感染的54.3%;咨询因新型冠状病毒肺炎产生的心理危机占24.3%,咨询精神科药物购买途径的占32.5%。随着时间变化,具有焦虑、抑郁等情绪问题的人数下降,担心被感染的人数也有下降趋势,咨询肺炎预防知识及由疫情产生心理危机的人数也逐渐减少,而询问精神药物取药途径的人数逐渐增加,疫情期间解决现实问题的需求逐渐增加。心理危机状况随时间推移的变化不明显。
结论：疫情期间民众的心理状况及关注的焦点有其特点,并随着时间推移有所变化,值得重视。心理干预措施亦应相应调整重点。

Objective:By analyzing the data of the calls to the “Xinxinyu” psychological hotline of the Wuhan Mental Health Center from February 4, 2020 to February 24, 2020, we summarize the changes of the masses’ psy-chological states during the corona virus disease 2019 (COVID-19) epidemic.
Methods:Data were collected through the consultation information registration form, and analyzed by quantitative methods.
Results:There was an inclusion of data of 2653 people for data analysis, that anxiety and depression accounted for 33.5% and 10.9% respectively; 54.3% worried about being infected; 24.3% had a consultation of psychological crisis engendered by the COVID-19 pneumonia; and 32.5% enquired the means of purchasing psychotropic drugs. As time changes, the number of people with anxiety and depression decreased and there was a similar trend in fear of becoming infected. The number of psychological crisis engendered from enquiries of pneumonia prevention had gradually decreased, while the number of people asking about the way to buy psychotropic drugs had gradually increased, and the demand for solving actual problems during the epidemic had increased. The state of psychological crisis did not change significantly over time.
Conclusion:During the epidemic, the psychological state and the focus of attention of the public were particularly distinguishing, and they changed with time and therefore deserved attention. The focus of psychological intervention measures should also be adjusted accordingly.