Objective:To understand the mental state of the public during the corona virus disease 2019 (COVID-19) epidemic and the characteristics of the periodic change as the epidemic develops.
Methods:The data of the psychological counseling issues from the online psychological counselling platform established for the public need of seeking psychological assistance during the epidemic were coded, and they were categorized based on the contents of the mental health counseling problems and the nature of the mental health issues. In combination with the point of time of the epidemic prevention progress, the data were analyzed.
Results:In terms of the categorization based on the mental health counseling contents, anxiety (45.9%) accounts for the highest proportion of mental health problems in the online consultation of the public; in terms of the nature of psychological counseling, emotional problems (44.2%) accounts for the majority. For the psychological counseling problems, 29.2% of them directly result from the epidemic and 70.81% existed in the past already because this unique period of time has increased the help-seeking motivation of this kind of help seekers. With the progress of epidemic prevention and control, the proportion of the content and nature of psychological counseling problems has changed. However, the proportion of sleep problems in mental health problems increases (11.0 % to 17.5%) after returning to work in the second stage (Feb. 10 to Feb. 17), while the proportion of sleep problems decreases slightly (16.3%) in the third stage that the new recovery rate of China exceeded the number of confirmed cases (Feb. 18 to March 2 ); in the nature of psychological counseling, the proportions of “work, study and life pressure” in the three stages are 12.0%, 7.8% and 5.3% respectively, showing a gradual decrease.
Conclusion:In public health emergencies, we should focus on the emotional problems of the public, especially anxiety, and pay attention to the change of public mentality in combination with the progress of epidemic prevention and control. The timely, open and transparent disclosure of the progress of epidemic prevention and control is conducive to helping the public recover their mentality.
LI Xu
,
MU Xinhua
,
FAN Xin
,
ZHANG Lei
,
YUAN Lina
,
CAI Jun
,
XIE Bin
. Preliminary Analysis of Online Psychological Counseling Problems at Different Stages of the COVID-19 Epidemic[J]. Psychological Communications, 2020
, 3(1)
: 28
-34
.
DOI: 10.12100/j.issn.2096-5494.220019
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