Objective:To understand the characteristics and conditions of the stress response of the public under the coronavirus disease (COVID-19) epidemic, and to provide relevant suggestions to improve mental health services.
Methods:The number of hotline calls by the Shanghai volunteer team supporting Hubei was statistically analyzed, and the text records of the team telephone consultation were qualitatively analyzed for the exploration of the complaints and request of a call, common psychological reactions, and coping styles.
Results:From February 4 to March 8, 2020, there was a total of 1082 hotline connections. The main motivations of calling for help were different kinds of stress reactions and dilemmas caused by COVID-19, accounting for 49.60% of the calls recorded in the text, among which anxiety reaction accounted for the largest proportion, accounting for 56.12% of all emotional reactions. People living in neighborhoods more heavily affected by COVID-19, family members infected or family members died of the infection, or people at high risk of exposure had heavier and more complex stress reactions. In the early stage of the epidemic, people worried mainly about fear of infection. With the continuation of home quarantine and the gradual control of the epidemic, the fear of infection has improved, and the side effects of long-time home quarantine, such as emotional distress and economic pressure, began to increase.
Conclusion:The epidemic has an important impact on people's life and mental health, and some targeted interventions are needed both during and after the outbreak.
ZHANG Fang
,
MU Xinhua
,
ZHANG Lei
,
CHENG Wenhong
,
QIU Jianyin
. A Preliminary Analysis of Shanghai Data of COVID-19 Psychological Assistance Hotline[J]. Psychological Communications, 2020
, 3(2)
: 95
-99
.
DOI: 10.12100/j.issn.2096-5494.220043
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